The Bertrand family
Need advice on making your choice? A question about our products? We're here for you!
To contact the company Gérard Bertrand
You can call +33 4 68 45 28 50.
To manage your subscriptions,
click on this link .
To request a return,
click on this link .
To manage your store credits,
click on this link .
For any information regarding your order on the online store
Contact the E-Commerce team:
By completing the form below, we will respond to you as soon as possible.
By chat, by clicking on the tab at the bottom left of your screen
By WhatsApp at +33 6 70 31 27 17
By email at contact@gerard-bertrand.com
For the opening hours and addresses of our Boutique
Our boutique located at Château l'Hospitalet in Narbonne is open every day from 9am to 7pm (8pm in July and August), 364 days a year. You can find out more by clicking here .
For Press, Partnerships & Affiliation
Leave us a message on this form by selecting "I am a journalist" in the subject; and for Affiliation create your account by clicking on the red button with "Loyalty" at the bottom left.
Our loyalty program
Click on the gold button at the bottom left to identify yourself and access the loyalty program.
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Frequently Asked Questions
Orders and Payment
Once your order has been shipped, you will receive a confirmation email containing a tracking link allowing you to track your package in real time.
We accept Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Google Pay. All transactions are completely secure.
We also accept payment by check and bank transfer, however the order will only be prepared upon confirmation of receipt of payment by our accounting department.
Delivery
Contact us with your order number by email at moncolis.com@elogik.zohodesk.eu or by phone at +33 9 70 15 57 01 .
Although all orders are shipped within 24 hours, it can take up to 48 hours in some cases.
We then offer different delivery methods:
- Delivery to a collection point takes between 2 and 5 working days from the time of dispatch.
- Standard delivery takes between 2 and 3 business days from the time of dispatch.
- Express delivery takes between 24 and 48 hours from the time of dispatch.
- Pallet delivery takes between 4 and 5 working days from the time of dispatch.
Delivery costs depend on the delivery address, the number of bottles and the delivery option (mondial relay, express, standard, 24h, on pallet, etc.) and the price is calculated at the time of validation of the basket.
Standard delivery is free in France for orders over €125 and in other countries for orders over €300.